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Thread: Name and shame shonky vw dealers in oz

  1. #321
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    Quote Originally Posted by foxhound View Post
    Recently dealt with Cricks Highway Springwood Qld whom are the worst car dealership I have ever dealt with. Let’s start with the tyres. I was advised by the head mechanic that all brand new Amaroks are delivered with high quality tyres such as the ones in the picture. They are like this because they are off road tyres and for me to rectify the tyres I need to swerve the vehicle from side to side constantly over a few hundred Ks where they will eventually smoothen. Outright refusal to replace the tyres. I have owned 4X4s most of my life with off road tyres that never looked like this.
    Let’s move onto the VW tow bar setup. Upon delivery I was provided with a meter long cable with an LED light adjusting device fitted to enable me to tow a trailer with LED lights. I am at a loss as to where such garbage should be secured. I guess it drags along the ground for a few hundred meters where I then request a replacement that is of course if I survive an accident due to the electric brakes being inoperable. You guessed it the illustrious cricks dealership refuse to remove their tow bar kit and reimburse me to enable me to fit an aftermarket kit that actually works without the need for a meter long cable between the trailer and car.
    VW Assist were a waste of time and effort. They done nothing and have no authority over this cricks.
    I am now waiting for a response from the office of fair trading and if need be I shall take both cricks and VW to court where we shall discuss the sterling service and values cricks allegedly live by, tyres and towbar. Attachment 21862Attachment 21864Attachment 21865

    Foxhound, Am I missing something? What's wrong with the tyres? You're claim isn't really justified from what I can read, and reckon you're being a bit dramatic... The electric brakes won't be running through that connection, so you don't have to worry about not surviving an accident...

    Further, I think you need to get some facts straight... Pretty sure I just read that you complain the rear view camera and sensors are disabled when the trailer is plugged in? Um, yes, that's what it's meant to do, and it tell you that in the manual...
    Last edited by huthy77; 20th April 2018 at 08:03.
    MY17 TDI550 Highline - Candy White


  2. #322
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    Quote Originally Posted by huthy77 View Post
    Foxhound, Am I missing something? What's wrong with the tyres? You're claim isn't really justified from what I can read, and reckon you're being a bit dramatic... The electric brakes won't be running through that connection, so you don't have to worry about not surviving an accident...

    Further, I think you need to get some facts straight... Pretty sure I just read that you complain the rear view camera and sensors are disabled when the trailer is plugged in? Um, yes, that's what it's meant to do, and it tell you that in the manual...
    Your comments are laughable. I am not interested in being bored with some kangaroo court on a forum like this by the likes of you. I shall await the decision of those in a more knowledgeable position than you as to what I as a consumer are entitled to receive.

  3. #323
    Posting Freak hungry6's Avatar
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    That's a pretty average comment toward other members of this forum.
    To be honest. There are plenty of intelligent people on this forum. Some of these people ar involved in the auto industries and knows how it works. They have come forward to shed a light or discuss the issue with you.
    After seeing that comment. I wish you all the best and hope that you provide us with an outcome either way.

    Good luck

    Wayne
    When the brains fail, brute force prevail.

  4. #324
    Posting Freak hungry6's Avatar
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    Oops double post.
    When the brains fail, brute force prevail.

  5. #325
    Supporting Member ozcaddy's Avatar
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    Quote Originally Posted by foxhound View Post
    Your comments are laughable. I am not interested in being bored with some kangaroo court on a forum like this by the likes of you. I shall await the decision of those in a more knowledgeable position than you as to what I as a consumer are entitled to receive.
    Mate if you did not want to be bored by the Kangaroo court why did you bring it to the courts attention , I think you should use your best endeavours to resolve your own problem , so good luck with the more knowledgeable people @hungry6 lets hope he gets the resolution he deserves
    Oz
    Got told to follow my dreams , so I am going back to bed

  6. #326
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    The thread is named “Name and shame shonky dealers in oz” with the author giving an explanation as to what he is attempting to achieve in the first post. In line with the subject matter my post was highlighting the pathetic service I received from cricks. Simple really. However, I have had to respond ad nauseam to comments by individuals who simply did not read the post.

    I did receive some relevant information from the individual named Drew which was beneficial.

    When I receive denigrating comments as what I received from huthy77 then he is going to receive a response in kind.

    How about sticking to the purpose of the thread. If people are going to throw out abuse and or belittle someone then expect the same in return.

  7. #327
    Super Moderator Drew's Avatar
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    I think everyone's read your comments and grievances, and we've tried to help by sharing what we all know about the vehicle. Everyone who's a regular here is so because they are enthusiasts, and want to share their enthusiasm about the vehicle. I'm glad I've given you some information that's useful to you.

    Taking this to court won't achieve bupcus in my opinion - you've driven on the tyres now, so you have no claim - and you purchased a VW accessory from a Volkswagen dealership, who ONLY have the mantra to sell you the product they are permitted to. Any dealership who "advises" otherwise is having a lend of you, as they cannot order non-VW trailer modules through pre-delivery.

    The OEM trailer module is THE module that is sold if you ask for a VW tow kit. If you want to install any other product, then it's a post-purchase thing that you do off your own bat. Most dealerships will not install a non-VW trailer module, as they are not permitted to. The manufacturer of the module that you have been sold and had fitted, is one I have never heard of in 30 years working around the automotive industry. The widely accepted correct module for LED trailers is the Westfalia module, which is available through many outlets including forum sponsor @liquidforce.

    Ultimately it comes down to doing your research for the accessories you have fit to your vehicle. There are plenty of threads on this forum about the LED load box, and trailer modules, so the research material is there.

    Sorry if this sounds harsh mate, but you requested a product, and unless you SPECIFICALLY requested a trailer module that doesn't require an LED load box, you have no claim with QCAT.

    My recommendation would be to go and enjoy driving the best dual cab ute on the market.
    Cheers, Andrew

    ACV - Sand Beige Highline

    Amarok Alltrack

  8. #328
    Supporting Member ozcaddy's Avatar
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    A trawl back through this thread will also show some specific advice received about Cricks and that came from VWA , it was not in any form positive , suffice to say avoid at all costs
    Oz
    Got told to follow my dreams , so I am going back to bed

  9. #329
    Senior Member jeromeo's Avatar
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    I will nominate.... once again.
    James Frizelle’s VW commercial on the Gold Coast....
    They are just useless.....


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    Cheers, Jerome

    MY13 Highline Auto natural Grey

  10. #330
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    Quote Originally Posted by foxhound View Post
    Your comments are laughable. I am not interested in being bored with some kangaroo court on a forum like this by the likes of you. I shall await the decision of those in a more knowledgeable position than you as to what I as a consumer are entitled to receive.
    My lord...
    Sorry if you took offense mate, but I read through what you'd been posting and it seemed to me you were arguing about things you weren't aware of the functionality of... If you take it to court, or QCAT they are going to laugh off those claims regarding the tow kit! I've got a genuine VW Towkit, from Cricks (Sunshine Coast) and it works with multiple LED trailers.. Yes they supplied the LED load box which I laughed at it's design and implementation, but I've never had to use it... Yes, I had issues with Cricks sales, or should I say "After sales" in sorting a few issues and have moved elsewhere for servicing. I had a very different argument, and it was 100% about functionality, and in the end resolved it myself, providing feedback to Cricks and VW Australia...

    Oh, FYI, it seems 90% of "LED" trailer issues relate more to the spring nature of the trailer plug pins than "LED" lights attached... Anybody having "issues" with globe out warnings check your plug pins and I'd reckon you'll find them "squished", which leads to poor contact in the socket, mainly because people don't push or pull straight bending them over time! A box cutter blade opening them up should resolve the issue!

    Goodluck foxhound, and please do let's know the outcome of your battle with Cricks and VW...
    Last edited by huthy77; 23rd April 2018 at 13:07.
    MY17 TDI550 Highline - Candy White


  11. #331
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    I can confirm that the cricks highway principal Stephen mills has now been served with my application which quickly wiped the smirk off his face. I have no intentions of extrapolating on what is briefly written below and or in the application as I shall keep my powder dry. You can read about it in the reasons for judgement if cricks fails to mediate the matter to my satisfaction prior to attending QCAT.

    I had been waiting for the last piece of evidence from the office of fair trading to file with my application which is now in my possession.

    Some facts of the case are as follows,

    1. Cricks refused the offer to mediate via VW Australia, MTAQ and the office of fair trading. In fact cricks did not even respond to the office of fair trading.

    2. Correspondence had been received from cricks via MTAQ acknowledging the issues with both the tyres and the tow bar kit.

    a) In the correspondence which was provided more than two months later by cricks whom agreed in writing that there is an issue with the tyres made an offer to have a Pirelli sales rep assess the tyres. Too little too late. There was nothing preventing cricks from offering to replace the tyres at the time of delivery. Given the belligerence of cricks and the very poor condition and quality of the tyres, under advice the tyres were removed from the vehicle by me due to safety concerns. I shall seek to be reimbursed entirely by cricks for the new tyres.

    b) After having been contacted by VW Australia cricks agreed that there was an issue with the meter long led cable and reimbursed that portion of the towbar kit withholding a few dollars for themselves in the first few weeks. They then advise me to sort the towing issue out myself. I shall seek to be reimbursed entirely by cricks for the entire tow bar kit.

    3. The terms and conditions pertaining to delivery of a vehicle by cricks prohibits you from refusing to take possession of the vehicle upon delivery.

    4. During the sales discussions that had taken place I requested a towbar to be installed to enable me to tow a trailer, at no stage did the salesperson advise me of the led cable as being part of the dealership tow bar installation, nor is it depicted in any pictures or highlighted in the Amarok brochure. On the day of delivery the cable was provided to me by the salesperson without any instructions and or equipment to attach it to anything. (The beneficial information that Drew on this forum provided to me was in relation to the led cable being provided as a kit)The salesperson when quizzed on what this is and why it is needed had no idea other than to tell me to put it between the vehicle and trailer. To provide such an item on the day of delivery is deceptive and misleading in the extreme by the cricks dealership.

    5. The salesperson outright refused to conduct a walk around and inspection of the vehicle which had not been detailed. The salesperson acknowledged the issues with both the tyres, tow bar kit and dirty and dusty interior. He advised his management who did not care.

    6. The salespersons only interest was to receive a 10 out of 10 for his service where he harassed both myself and partner to the point my partner turned her back on him. In the end he was given his 10 out of 10 to shut him up. He then proceeded to harass us to stand in front of the vehicle to enable him to take a photo.

    I shall therefore litigate all matters on the basis of the following,

    1. The tyres and tow bar kit were not of an acceptable quality.
    2. The tyres and tow bar kit do not match any description or demonstration model.
    3. The tyres and tow bar kit were not fit for use (in normal road conditions)
    4. The tyres and tow bar kit do not live up to any other promise that Cricks Highway Volkswagen makes about its quality, condition, performance or characteristics.

    Win lose or draw, cricks will forever be written up in lights for the world to see that a consumer has taken them on legally to address their disgusting practices. I shall ensure that the reasons for judgement are published all over the place.

    This is the worst car buying experience I have ever had from a motor vehicle dealership.

    Feel free to deal with cricks at your own peril.

  12. #332
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    Quote Originally Posted by huthy77 View Post
    My lord...
    Sorry if you took offense mate, but I read through what you'd been posting and it seemed to me you were arguing about things you weren't aware of the functionality of... If you take it to court, or QCAT they are going to laugh off those claims regarding the tow kit! I've got a genuine VW Towkit, from Cricks (Sunshine Coast) and it works with multiple LED trailers.. Yes they supplied the LED load box which I laughed at it's design and implementation, but I've never had to use it... Yes, I had issues with Cricks sales, or should I say "After sales" in sorting a few issues and have moved elsewhere for servicing. I had a very different argument, and it was 100% about functionality, and in the end resolved it myself, providing feedback to Cricks and VW Australia...

    Oh, FYI, it seems 90% of "LED" trailer issues relate more to the spring nature of the trailer plug pins than "LED" lights attached... Anybody having "issues" with globe out warnings check your plug pins and I'd reckon you'll find them "squished", which leads to poor contact in the socket, mainly because people don't push or pull straight bending them over time! A box cutter blade opening them up should resolve the issue!

    Goodluck foxhound, and please do let's know the outcome of your battle with Cricks and VW...
    No probs mate.

  13. #333
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    Quote Originally Posted by Drew View Post
    I think everyone's read your comments and grievances, and we've tried to help by sharing what we all know about the vehicle. Everyone who's a regular here is so because they are enthusiasts, and want to share their enthusiasm about the vehicle. I'm glad I've given you some information that's useful to you.

    Taking this to court won't achieve bupcus in my opinion - you've driven on the tyres now, so you have no claim - and you purchased a VW accessory from a Volkswagen dealership, who ONLY have the mantra to sell you the product they are permitted to. Any dealership who "advises" otherwise is having a lend of you, as they cannot order non-VW trailer modules through pre-delivery.

    The OEM trailer module is THE module that is sold if you ask for a VW tow kit. If you want to install any other product, then it's a post-purchase thing that you do off your own bat. Most dealerships will not install a non-VW trailer module, as they are not permitted to. The manufacturer of the module that you have been sold and had fitted, is one I have never heard of in 30 years working around the automotive industry. The widely accepted correct module for LED trailers is the Westfalia module, which is available through many outlets including forum sponsor @liquidforce.

    Ultimately it comes down to doing your research for the accessories you have fit to your vehicle. There are plenty of threads on this forum about the LED load box, and trailer modules, so the research material is there.

    Sorry if this sounds harsh mate, but you requested a product, and unless you SPECIFICALLY requested a trailer module that doesn't require an LED load box, you have no claim with QCAT.

    My recommendation would be to go and enjoy driving the best dual cab ute on the market.
    I think you have jumped the gun a bit mate. Sorry I failed to expand upon the issues but it was my intention to use this thread to discuss what I experienced from cricks highway, whilst keeping my powder dry until my application was served on cricks highway. In any event advice was provided, some of which was beneficial.

    With regards to the Erich Jaegar products, all the tow bar specialists I spoke to provide the below module which connects under the dashboard within 5 minutes and removes the need for the meter long cable. How did I come across this info? I was told to sort the tow bar issue out myself by cricks where I was left to find a solution. I am not a mechanic and or auto electrician. I do not work in the automotive industry. The onus is on the car dealership to provide their customers with relevant information pertaining to a vehicle and its accessories the customer is interested in purchasing.

    http://en.erich-jaeger.de/JaegerCANtrolLED

  14. #334
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    After an uneventful mediation session, which was nothing more than time wasting, it was time to progress the matter through QCAT to discuss the Australian consumer law.

    Outcome in short is as follows,

    Tyres minor fault – refund

    Tyres not acceptable in appearance and finish

    Towbar and led wiring loom major fault – refund

    Towbar and led wiring loom not fit for the purpose

    Reasons and orders for decision were provided orally on a disc.

    I hope others find this decision beneficial.

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