Wolf 4x4Bayford Volkswagen Epping

User Tag List

Page 16 of 17 FirstFirst ... 614151617 LastLast
Results 301 to 320 of 324

Thread: Name and shame shonky vw dealers in oz

  1. #301
    Junior Member
    Join Date
    Jan 2018
    Posts
    17
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Thanks mate.

    This will take some time but once it is all done and dusted I will let everyone know the outcome.

  2. #302
    Super Moderator Drew's Avatar
    Join Date
    Aug 2012
    Location
    South Eastern Suburbs, Victoria
    Posts
    4,136
    Mentioned
    524 Post(s)
    Tagged
    0 Thread(s)
    Not sure why you're so upset... The scorpions are an entry level all terrain tyre, if you don't like them, or they're not going to suit your needs, change them for something that will. The photos you've uploaded don't show any unreasonable wear.

    The led trailer adapter is a load box to stop you getting a globe out warning on the dash when towing an led trailer. Most guys put up with the warning light. As for the towbar, if you ordered one from the dealer with the vehicle, then that was your decision - they don't fit one out of the goodness of their heart, and you don't have to install the VW one. If you didn't do your research, that's not the dealers fault.

    Sent from my Nexus 6P using Tapatalk
    Last edited by Drew; 15th April 2018 at 10:52.
    Cheers, Andrew

    ACV - Sand Beige Highline

    Amarok Alltrack

  3. #303
    Junior Member
    Join Date
    Jan 2018
    Posts
    17
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Drew View Post
    Not sure why you're so upset... The scorpions are an entry level all terrain tyre, if you don't like them, or they're not going to suit your needs, change them for something that will. The photos you've uploaded don't show any unreasonable wear.

    The led trailer adapter is a load box to stop you getting a globe out warning on the dash when towing an led trailer. Most guys put up with the warning light. As for the towbar, if you ordered one from the dealer with the vehicle, then that was your decision - they don't fit one out of the goodness of their heart, and you don't have to install the VW one. If you didn't do your research, that's not the dealers fault.

    Sent from my Nexus 6P using Tapatalk
    Thanks for your input. I thought I explained why I am upset. Anyway in response to what you have stated.

    It has nothing to do with liking the tyres, the tyres were like that on the vehicle before I had even driven the vehicle. Another VW dealership whom I wished I purchased the vehicle through and whom I shall not name reviewed the tyres and could not believe that cricks would have the audacity to sell a brand new vehicle with brand new tyres that looked like that. Tyre dealerships who sell the exact same tyres could not believe that these tyres were fitted to a vehicle and indeed had never seen that brand of tyre look like that. If you are happy purchasing a new vehicle that has tyres that look like that and or purchase brand new tyres that look like that following the dealers advice to swerve the vehicle from side to side over a few hundred K's to allegedly smooth them out then that is a matter for you, however I am not obligated to accept something that is not what the dealership has advertised. Please show me pictures of an Amarok advertised by a dealer with tyres that look like the ones in the picture. I was hard pressed finding another Amarok in cricks followed by other dealerships that had tyres that look like the ones in the picture.

    In relation to the towbar wiring, my led trailer lights on two trailers would not work unless that cable was installed between the trailer and the vehicle. I expect to receive what I paid for plain and simple. That is I paid for a vehicle that I could use to tow a trailer. That cable prohibits me from safely towing a trailer that I own with led lights, and without the cable the led lights do not work, therefore the vehicle is not fit for its purpose. Your post indicates to me that this is a known issue where the dealership are legally obligated to disclose the issue to the consumer. As for ordering a towbar with their wiring kit from the dealer, it was the dealer whom provided the advice and they are legally obligated to not mislead the consumer, whence consumer laws. If you are happy to purchase something that is not what you paid for then that is a matter for you. Please show me a dealership that advertises the meter long cable with their towbars.

    The cricks dealership could have rectified these issues but chose not to and were the ones who lost their cool over it, therefore, I will exercise my right to receive what has been displayed and advertised by the dealership including what I paid for.

    You are entitled to your observations and opinion, however I must say I cannot agree with you.

  4. #304
    Member Sriskra's Avatar
    Join Date
    Apr 2012
    Location
    SE Brisbane
    Posts
    76
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Fair enough..... now that details had been added. The led cable still confuses me though. Two rocks no such cable, just net4x4 led rear adapter for ally tray. This time round .

    Lights on dash only on when a bulb is out.
    Rich
    2011 limited edition manual custom tray.. ridden off
    2015 Tradie Sand Beige manual AMA Tray
    Rhino front bar
    It starts again

  5. #305
    Vendor Net4x4's Avatar
    Join Date
    Jan 2015
    Posts
    250
    Mentioned
    161 Post(s)
    Tagged
    0 Thread(s)
    The module with the meter long cable is a standard cancellation module used only when a trailer is used with led lights. It doesn’t stopped the led lights on the trailer working that I have ever seen. It is designed to enable led lights to be used without the canbus system throwing a code saying lights are out. The reason for the length of the cable is so it can mounted on the A frame of the trailer & have enough length left to reach the trailer plug on the vehicle.


    Sent from my iPad using Tapatalk

  6. #306
    Super Moderator Drew's Avatar
    Join Date
    Aug 2012
    Location
    South Eastern Suburbs, Victoria
    Posts
    4,136
    Mentioned
    524 Post(s)
    Tagged
    0 Thread(s)
    I'm not sure what the issue is with the tyres? They look like the shoulders are a bit chipped, but that's about it... How many km's are on them? If they're new, then I agree, it's unacceptable wear. If the car has done a few thousand km's including gravel, then it's within acceptable wear tolerances as rubber tyres chip when they're of the bitumen...

    The LED cable is a load box, contains a bunch of resistors to bring the load up to the same as a halogen lamp trailer.

    I tow several trailers with the OEM module, and the lights work on all of them. There are coding options that may be causing your issue - it's the first I've heard of a trailer not having any lights at all.

    Sent from my Nexus 6P using Tapatalk
    Cheers, Andrew

    ACV - Sand Beige Highline

    Amarok Alltrack

  7. #307
    Junior Member
    Join Date
    Jan 2018
    Posts
    17
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Net4x4 View Post
    The module with the meter long cable is a standard cancellation module used only when a trailer is used with led lights. It doesn’t stopped the led lights on the trailer working that I have ever seen. It is designed to enable led lights to be used without the canbus system throwing a code saying lights are out. The reason for the length of the cable is so it can mounted on the A frame of the trailer & have enough length left to reach the trailer plug on the vehicle.


    Sent from my iPad using Tapatalk
    Net4x4 I am not sure if you read my post correctly.

    As for the cable, Thanks for your explanation, however I am not interested in the reasons for the length of the cable or where it is allegedly supposed to be attached. To have the cricks salesperson provide me with such garbage on the day of delivery is unacceptable and misleading in the extreme. The cricks salesperson was asked to explain on the day of delivery where and how I was to attach such garbage between the vehicle and the trailer. There was no explanation. Had cricks advised me during discussions with the sale of the vehicle that such garbage was to be provided to me I would clearly have had the opportunity to make other enquiries elsewhere regarding the towbar wiring situation.

    For the record another VW dealership I discussed the matter with were humoured that cricks would supply such a thing knowing that there is an under dash module that they use which eliminates the meter long cable. We can go around in circles with this for ever in a day, however it is cricks who sold me the garbage and it is cricks who need to explain themselves not me. Like I said show me a VW dealership that advertises this meter long cable with their towbars. As previously stated they refused to do anything to address the issue whence why I am advertising the dealership under this thread.

  8. #308
    Forum Slave EdwinP's Avatar
    Join Date
    Oct 2014
    Location
    Mount Hawthorn WA
    Posts
    1,302
    Mentioned
    169 Post(s)
    Tagged
    0 Thread(s)
    I take it from the recent post and out of interest is the current vw tow module still not compatable with LED? Based on foxhounds post they are still not led compatable as he has a my18?

    Is the westfalia the only one that works directly with led trailers?

    Sent from my SM-G965F using Tapatalk
    Last edited by EdwinP; 16th April 2018 at 20:18.
    Amarok MY12 - Candy White
    3" Manta Exhaust - J-Tech Power Tune - PWR Intercooler


  9. #309
    Junior Member
    Join Date
    Jan 2018
    Posts
    17
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Drew View Post
    I'm not sure what the issue is with the tyres? They look like the shoulders are a bit chipped, but that's about it... How many km's are on them? If they're new, then I agree, it's unacceptable wear. If the car has done a few thousand km's including gravel, then it's within acceptable wear tolerances as rubber tyres chip when they're of the bitumen...

    The LED cable is a load box, contains a bunch of resistors to bring the load up to the same as a halogen lamp trailer.

    I tow several trailers with the OEM module, and the lights work on all of them. There are coding options that may be causing your issue - it's the first I've heard of a trailer not having any lights at all.

    Sent from my Nexus 6P using Tapatalk
    Drew I am not sure you have read my post correctly.

    The vehicle was brand new with those allegedly brand new tyres. The vehicle had next to zero K's on the clock. All 4 tyres were the same, the edges on both sides of the tyres were the same as what is shown in the picture. The picture was taken on the day of delivery. cricks refused to rectify the tyres. Their head mechanic told me to drive the vehicle a few hundred K's swerving from side to side to allegedly smooth out the tyres. Why did he tell me to do that? To prohibit me from any come back against cricks regarding the tyres. I was not prepared to entertain his stupidity whence their noses being put out of joint.

    The vehicle was taken back to cricks the following week after I telephoned the salesperson after I returned home with the vehicle on the day of delivery regarding nowhere to attach the cable to either the trailer or the vehicle and that without the cable connected between the vehicle and trailer the trailer lights would not work. They done nothing to rectify the issue other than connecting the plugs permanently to the underneath of the vehicle without securing the cable anywhere underneath leaving it dangle down to the road. When the cable was hooked up like that it negated the reversing camera and sensors. Once again they refused to rectify the issue. I could not possibly trust cricks highway service department to boil water after that charade. As stated I have two trailers to tow. I have previously explained in another post my disgust with being unexpectedly handed a meter long cable to place between the trailer and vehicle on the day of delivery.

    Throughout the entire ordeal VW Assist done nothing. There are numerous phone calls and emails which I consider to be nothing more than time wasting and stalling tactics by both cricks and VW Assist.

    You mention the coding options as being a possible issue. I have discussed matters with the Office of Fair Trading and know where I stand regarding what I am about to discuss publicly.

    I had been left with no choice but to remove the towbar garbage that was installed by cricks and had it all replaced by a towbar specialist with an under dash module. The under dash module called Erich Jaegar which I now know has been around for years eliminates the meter long cable provided to me by cricks along with the VW under dash module installed by cricks as part of the towbar installation. There is no more problems regarding towing a trailer with and or without led lights. There was plenty wrong with what cricks provided to me.

    As highlighted in my posts cricks were given the opportunity to rectify the tyres and towbar issues but refused. I am taking cricks to court as advised to do so by the Office of Fair Trading to seek reimbursement for what I paid regarding new tyres to replace the garbage that cricks had on the vehicle which I also deem unsafe and what I paid to cricks regarding the towbar. My prospects of success in fronting them to court are very good.

    Thanks for everyone's input. I did not expect that I would need to go into as much detail as what I have on the forum. If it prevents someone else from enduring what I have endured then it was worthwhile.

    As for cricks auto group if you are reading this I am looking forward to discussing this matter further during court proceedings.
    Last edited by foxhound; 16th April 2018 at 16:31.

  10. #310
    Super Moderator Drew's Avatar
    Join Date
    Aug 2012
    Location
    South Eastern Suburbs, Victoria
    Posts
    4,136
    Mentioned
    524 Post(s)
    Tagged
    0 Thread(s)
    Personally if I hadn't been happy with the tyres on the vehicle I world have refused to take delivery of the vehicle until they were as expected. I worked in the automotive industry for 7 years whilst at high school and uni, with tyres bring one of the specific retail stores, batteries being the other.

    As for the trailer wiring, you SHOULD have had a 7 pin flat socket as part of the OEM kit. If you didn't, then the vehicle wasn't prepared correctly for delivery. The OEM load box has a 7-pin plug and socket, and comes with a set of cable ties to secure it to the drawbar of the trailer per the included instructions.

    I have no affiliation with Cricks, but from what you've posted it sounds like your vehicle wasn't prepared correctly and you shouldn't have accepted delivery. I hope you checked paintwork and internal plastics as they're infinitely more important than chipped tyre shoulders and a badly coded trailer module.

    No need to jump down our throats either, we're trying to help you out.

    Sent from my Nexus 6P using Tapatalk
    Cheers, Andrew

    ACV - Sand Beige Highline

    Amarok Alltrack

  11. #311
    Junior Member
    Join Date
    Jan 2018
    Posts
    17
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I will keep my powder dry in relation to what transpired during the delivery of the vehicle. Your recent info about this load box is beneficial.

    Thanks for your assistance

  12. #312
    Posting Freak hungry6's Avatar
    Join Date
    Sep 2012
    Posts
    629
    Mentioned
    64 Post(s)
    Tagged
    0 Thread(s)
    Drew, no he has got all the right bits from Cricks. The reason for the lenght of the cable is that they donot know the lenght of your draw bar, so added lenght is allowed, you can shorten it, it's not rocket science, or follow Net4X4 instructions.
    I know you are going to say for a new vehicle that cost so and so dollars it shouldn't be like that, and it shouldn't. They could have just left it out completely and let you sort out the LED compatibility by yourself, but they didn't.
    I know, I'm coming accross harsh, but that what life and business transaction is, just deal with the lesser of the evil and get on with it.
    By no means Cricks are saint either. A few year ago with my first rok. It had a horrible front end clunk " later found to be a loose steering rack." Anyway I brought it in a young fella by the name Byron, I still remember his name, advise me that it would cost me $85/ hr to diagnose my warranty related noise issue. I said " Sure, just take it away and do what you have to do. But if you do find any issue and carry out the works and charge VGA, then I'm free to charge you for the time it took me to bring and retrieve the vehicle, and I'm at $770/ hr
    You can call my office to verify my professional cost."
    The young fella went away, came back with his manager, and from that point on I have never had any other issue and all my warranty are done no question asked from there on. They even fixed my AC 9 months out of warranty.

    Foxhound, you have to remove emotions from your dealing with them, be courteous, request and question thingsto the point and be fair.
    You will be surprise at the change of attitude.
    This is how I see it. You cannot be in control of a situation, when you, yourself has lost control of your emotions and thoughts. Alot of people don't realise this..
    When the brains fail, brute force prevail.

  13. #313
    Super Moderator Drew's Avatar
    Join Date
    Aug 2012
    Location
    South Eastern Suburbs, Victoria
    Posts
    4,136
    Mentioned
    524 Post(s)
    Tagged
    0 Thread(s)
    having just read the other thread about Cricks, I've got nothing much more than a bit of shock going on - we're "blessed" with the dealerships we have relationships with down here it seems.

    I've used the same logic of my billable hourly rate is $xxx/hr and I'm happy to send you an invoice for the time I've spent here, and it does work doesn't it
    Cheers, Andrew

    ACV - Sand Beige Highline

    Amarok Alltrack

  14. #314
    Junior Member
    Join Date
    Jan 2018
    Posts
    17
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by hungry6 View Post
    Drew, no he has got all the right bits from Cricks. The reason for the lenght of the cable is that they donot know the lenght of your draw bar, so added lenght is allowed, you can shorten it, it's not rocket science, or follow Net4X4 instructions.
    I know you are going to say for a new vehicle that cost so and so dollars it shouldn't be like that, and it shouldn't. They could have just left it out completely and let you sort out the LED compatibility by yourself, but they didn't.
    I know, I'm coming accross harsh, but that what life and business transaction is, just deal with the lesser of the evil and get on with it.
    By no means Cricks are saint either. A few year ago with my first rok. It had a horrible front end clunk " later found to be a loose steering rack." Anyway I brought it in a young fella by the name Byron, I still remember his name, advise me that it would cost me $85/ hr to diagnose my warranty related noise issue. I said " Sure, just take it away and do what you have to do. But if you do find any issue and carry out the works and charge VGA, then I'm free to charge you for the time it took me to bring and retrieve the vehicle, and I'm at $770/ hr
    You can call my office to verify my professional cost."
    The young fella went away, came back with his manager, and from that point on I have never had any other issue and all my warranty are done no question asked from there on. They even fixed my AC 9 months out of warranty.

    Foxhound, you have to remove emotions from your dealing with them, be courteous, request and question thingsto the point and be fair.
    You will be surprise at the change of attitude.
    This is how I see it. You cannot be in control of a situation, when you, yourself has lost control of your emotions and thoughts. Alot of people don't realise this..
    Surely you cant be serious? How on earth would you know as to what I received from cricks? As for emotions the only ones who got emotional were cricks. It does take a considerable level of restraint to endure a mechanic mouthing off in your face. I could have simply knocked his teeth down his throat. I simply followed the process of ceasing my personal dealings with cricks. I have no intentions of personally dealing with cricks ever again because I did not receive in return the same courtesy I proffered towards them. Instead I sought the support from VW Assist to deal with the arrogance of cricks. VW Assist were far from impressed with their arrogance as cricks made no offer via VW Assist to rectify the issues. VW Assist are a toothless tiger and have no authority over VW dealerships.

    When it comes to life and business transactions there is a level of accountability. You are right I cannot be in control of a company that is breaking the law whence the next step of fronting cricks to court. That is called regaining the initiative.

    Yes it would be so much easier to simply walk away like so many others do. Walking away perpetuates the situation which increases the bravado of the dealership to conduct the same unsavoury practices with the next customer.

    If the compulsory mediation fails and you are interested in the matter you can read about the reasons for judgement when the court proceedings are done and dusted.

  15. #315
    Posting Freak hungry6's Avatar
    Join Date
    Sep 2012
    Posts
    629
    Mentioned
    64 Post(s)
    Tagged
    0 Thread(s)
    I have bought 3 roks from them, I don't like or dislike them as a business. They're just another auto business that we currently happen to deal with. After the first rok, I nearly walk away from the brand let alone the dealership. A FYI so that you know, I have strong ties with Audi Aus, which form part of VAG. That to the extent that the early Roks left me some what deflated considering I am familiar with the initial product.

    I have the exact led module you have zip tied to my trailer, because I'm lazy.
    2ndly, I have a pretty good idea which mechanic you are talking about at Crick. He is also the same person that is happy to strip parts from sitting stock to get me and a couple other forum members roks going when needed. He is also the go between customer/ management/VW Aus.
    When I had a chat with him awhile back over customer griefs. These are his words verbatim.
    " I will treat them how they treat me" It's abit unprofessional, but if you are hearing complaints and threats all day you soon understand.

    Anyway keep us posted on how you go with the court/mediation, hope it works out for you.
    When the brains fail, brute force prevail.

  16. #316
    Senior Member Shufti's Avatar
    Join Date
    May 2012
    Posts
    269
    Mentioned
    21 Post(s)
    Tagged
    0 Thread(s)
    I have had nothing but good service from Cricks, they have even replaced parts out of warranty and tried to get me back on the road when parts where taking to long to come in by striping parts from stock. I have always found the service department to be great, I think it is because i always treat them with respect, even when things go south.

    When I went in for the major service for the timing belt to be replaced they said that the water pump should be replaced at the same time. I said that i could not afford that at the moment so don't replace it . When I turned up to pick the vehicle up they said that they replaced the water pump due to it weeping at no cost to me out of warranty. I have had nothing but good service from them over the past 6 years.
    Michael

    Trendline MY12.5 Auto


  17. #317
    Super Moderator Drew's Avatar
    Join Date
    Aug 2012
    Location
    South Eastern Suburbs, Victoria
    Posts
    4,136
    Mentioned
    524 Post(s)
    Tagged
    0 Thread(s)
    Probably also worthy of mention, VW Assist are a breakdown service run by Allianz, like RACQ, so you're correct, they have no relationship with the dealerships aside from towing in breakdowns.

    You should be talking with VW customer care regarding product dissatisfaction.

    Sent from my Nexus 6P using Tapatalk
    Cheers, Andrew

    ACV - Sand Beige Highline

    Amarok Alltrack

  18. #318
    Junior Member
    Join Date
    Jan 2018
    Posts
    17
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Drew View Post
    Probably also worthy of mention, VW Assist are a breakdown service run by Allianz, like RACQ, so you're correct, they have no relationship with the dealerships aside from towing in breakdowns.

    You should be talking with VW customer care regarding product dissatisfaction.

    Sent from my Nexus 6P using Tapatalk
    I have been talking to what you refer to as VW customer care and they identify themselves as VW Assist. I can only use the terminology that they use. This is their email that they use for correspondence which includes their telephone number 1800607822 "Volkswagen" <vwassist@volkswagen.com.au> wrote .They also refer to themselves as VW Assist when speaking with them on the telephone

  19. #319
    Senior Member scblack's Avatar
    Join Date
    Nov 2016
    Location
    Baulkham Hills
    Posts
    135
    Mentioned
    6 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by foxhound View Post
    I have been talking to what you refer to as VW customer care and they identify themselves as VW Assist. I can only use the terminology that they use. This is their email that they use for correspondence which includes their telephone number 1800607822 "Volkswagen" <vwassist@volkswagen.com.au> wrote .They also refer to themselves as VW Assist when speaking with them on the telephone
    Yep, but I guess that number, email etc link into Allianz systems, and identify to them as VW customer etc. It does not mean there is any VW staff behind it.

    Many companies do similar stuff for support tasks.
    Amarok Highline Natural Grey 2016

    A man must believe in something.
    I believe I'll have another beer.

  20. #320
    Junior Member
    Join Date
    Jan 2018
    Posts
    17
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I have no interest in how VW Australia operate, the main thing is I am dealing with whom I need to deal with. I can’t explain as to why the staff at VW Australia call themselves VW Assist. To be honest it is of little relevance to me, I have better things to do with my time than worry about how a company such as Volkswagen operates.

    Below is one of VW Australia’s emails.

    from: Volkswagen <vwassist@volkswagen.com.au> via e8nvtlsz6wmcek.9-nbateaq.ap4.bnc.salesforce.com


    Dear,
    Thank you for your email.
    It was not my intention to delay sending you this information, my apologies if this is how it seemed.
    The information your require is below:
    Company Name: Cricks Springwood Pty Ltd
    ACN: 165 856 726
    Stephen Mills
    Volkswagen Group Australia Pty Ltd
    24 Muir Rd Chullora 2190 NSW
    ABN: ABN 14 093 117 876
    Andrew Dowling
    Thank you
    Kind Regards

    Julie Tasevski
    Customer Experience Genius
    VOLKSWAGEN Group Australia
    24 Muir Road
    Chullora NSW 2190

    PO Box 5155
    Chullora NSW 2190
    Main: +61 1800 607 822

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Recommended Dealers - Sales or Aftermaket
    By Calibrated in forum Amarok General Discussions
    Replies: 59
    Last Post: 21st October 2016, 19:20
  2. Bogged Hall of Shame
    By Calibrated in forum Off-Topic
    Replies: 32
    Last Post: 18th August 2012, 19:35
  3. Any Single Cabs in QLD Dealers Yet?
    By Peterg in forum Amarok General Discussions
    Replies: 12
    Last Post: 15th August 2012, 18:32
  4. Servicing at dealers or no.
    By Prometherion in forum Servicing and/or Warranty reports
    Replies: 31
    Last Post: 22nd February 2012, 16:30
  5. It's at the dealers
    By Webby in forum Amarok General Discussions
    Replies: 4
    Last Post: 25th May 2011, 17:22

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •